OUR STORE

~Please know: We so appreciate and adore our clients and customers!  We will work with you on resolutions to any issues you may have with any product purchased here. Exchanges are welcomed on a case-by-case basis.

But due to too many issues, we must have a return policy.

 

* Eligible Returns/Refunds - WITH a receipt -  will be processed for

store credit only,

there are no cash or card refunds processed through our system* 

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* No Returns for store credit will be processed after 7 days from purchase date* 

*No Returns/Exchanges will be approved after December 31st of the current calendar year, regardless if it falls in the 7-day window. (we apologize for this inconvenience - but end of the year processing determines this.)

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*All Sales of Holiday Items are Final.*

*All Sales of  Candles, Bath & Body products, Food items, and Earrings are Final*

*All Sales of Fahlo Bracelets are Final*

*ALL Sales of Mystery Grab Bags are Final*

*All Sales of Beanies, Hair Products, and Hats are Final - these items are unsellable when returned and cannot be shipped back.

*No exchanges or returns for store credit on these items will accepted*

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*There will be a 10% Service Charge/Restock Fee for eligible returned/exchanged items*

 

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Please understand:  *December 2023 UPDATE*:

A bit of information many may not be aware of:  When a return is processed at a small business, it's not a free service for the business. Meaning, especially on a credit or debit card, we are charged a return processing fee from merchant processing services, and that fee - in addition to the amount now being refunded - is pulled from our bank account. So now we have paid a fee to initially process the sale when the customer checks out, then the process fee to return the charge to the credit/debit card, AND the funds already deposited have now been removed from our account at that same time. These processing fees rise frequently, and small businesses feel that pinch more than large stores. 

This is the main reason we will not process returns back on to credit or debit cards.

This is also why we encourage cash transactions; it has flexibility in working with each situation and client as needed.

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We are disappointed to have to institute a strict return policy, but due to too many customers trying to return (not exchange, just return) items they did "not end up using" - this policy became a necessity.

We are not a large chain store or corporation, but a simple small local business.

We always like to suggest; if items don't end up being used for their intended purpose, then perhaps consider creating a gifting drawer. (a place to keep general gifts for those last-minute gift needs - it does come in handy! :-) ).

 

Thank you for understanding~

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