OUR STORE

~Please know: We so appreciate and adore our clients and customers!  We will work with you on resolutions to any issues you may have with any product purchased here. Exchanges are welcomed on a case-by-case basis.

But we must have a return policy.

 

* Eligible Returns/Refunds - WITH a receipt -  will be processed for

store credit only,

there are no cash or card refunds processed through our system* 

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* No Returns for store credit will be processed after 7 days from purchase date* 

*No Returns/Exchanges will be approved after December 31st of the current calendar year, regardless if it falls in the 7-day window. (we apologize for this inconvenience - but end of the year processing determines this.)

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*All Sales of Holiday Items are Final.*

*All Sales of Candles, Bath & Body products, Food items, and Earrings are Final*

*All Sales of Fahlo Bracelets are Final*

*All Sales of Beanies and Hats are Final - these items are unsellable when returned and cannot be shipped back.

*No exchanges or returns for store credit on these items will accepted*

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*Approved Exchanges can be made on most items EXCEPT: holiday, candles, earrings, bath & body products and food items*. 

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*There will be a $5 Restock Fee for each eligible returned/exchanged item*

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Please understand:  *2023 UPDATE*: In addition to this being our policy already; Returns when processing with a card are unavailable - what this means: Clover Merchant Card Processing Services - the company that processes credit and debit cards - will no longer process returns to credit/debit cards after Midnight of the day of sale. 

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A bit of information many may not be aware of:  When a return is processed at a small business, it's not a free service for the business. Meaning, especially on a credit or debit card, we are charged a return processing fee from merchant processing, and that fee - in addition to the amount now being refunded - is pulled from our bank account. So now we have paid a fee to initially process the sale when the customer checks out, then the process fee to return the charge to the credit/debit card, AND the funds already deposited have now been removed from our account at that same time. These processing fees rise frequently, and small businesses feel that pinch more than large stores. 

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We are disappointed to have to institute a strict return policy, but due to too many customers trying to return (not exchange, just return) items they did "not end up using" - this policy became a necessity.

We are not a large corporation, but a simple small local business.

We always like to suggest; if items don't end up being used for their intended purpose, then perhaps consider creating a gifting drawer. (a place to keep general gifts for those last-minute gift needs - it does come in handy! :-) ).

 

Thank you for understanding~

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